Lou Gratuito is an operations professional with over eight years of experience spanning operations coordination, technical support, sales, and customer experience. Known for optimizing workflows and keeping complex, fast-moving organizations running smoothly, she has built her career on a rare combination: the systems fluency to administer an entire software stack and the interpersonal instincts to support the people using it.

​

As Corporate Operations Coordinator at Vitra Housing, Lou is the connective tissue of the corporate team — coordinating projects across departments, managing operational workflows and documentation, administering the tools the company runs on (Google Workspace, AppFolio, Salesforce, Trello, Microsoft Office, Canva, and more), and ensuring communication moves cleanly between corporate, site teams, vendors, and residents. Her technical aptitude, attention to detail, and customer-centric approach mean that processes don't just exist at Vitra — they work, and they keep improving.

​

Lou holds a Bachelor of Science in Business Administration with a major in Marketing Management from the Polytechnic University of the Philippines.